Privacy Policy

The Privacy Policy is part of the General Conditions that govern this Website.

Who is responsible for the processing of your data?

Identity: Raminatrans, S.L.
CIF: B46645503
Address: Dr. J.J. Dómine, 12 – 2nd floor. C.P .: 46011 – Valencia (VALENCIA).
Telephone: 96 324 1050
Email: raminatrans@raminatrans.com

We reserve the right to modify or adapt this Privacy Policy at any time.

When, why, who, how, for what and for how long do we process your personal data?

– When and why?
You can browse our website without providing any personal information, but in some cases this information is necessary to provide you with the electronic services you request.

If we need to collect personal data to provide the service, we will treat the information according to the policy set forth in this document and in the specific conditions of the specific service in question, which contain specific privacy statements about the use of data and inform you of what, for what, how, for how long we treat your personal data and what security measures we implement.

– Who collects your data?
The collection and processing of personal data that you provide us, is carried out by us or, where appropriate, our processors. In relation to the latter case, these managers are third parties who are required by contract that their activity respects the law and implement the appropriate security measures to protect such data.

– For what?
The personal data that we request, or that you provide us because of your browsing, serve us to manage, provide and improve the services you have requested.

For example, we will process your personal data to be able to manage the queries you send us, to be able to manage your participation in personnel selection processes, to send you electronic communications in the event that you request it, and / or to compile statistics .

In this regard, we request an email when you use our contact forms on the web. We only collect the personal data of the sender necessary to answer you.

– How do we treat your data?
We collect personal information exclusively to the extent necessary to achieve a specific purpose. The information will not be used for a purpose incompatible with that described.

We only disclose the information to third parties if it is necessary for the fulfilment of the purpose of the service and only to the people who should know them. All this in order that the service can be provided by treating your personal data with confidentiality and reservation, in accordance with current legislation.

In any case, we adopt security measures to protect the data against possible abuse or unauthorised access, alteration or loss.

– How long do we keep your data?
We keep the data only for the time necessary to fulfil the purpose of its collection or its subsequent processing. The period of data retention will depend on the service and in each service the duration of the processing of personal data will be indicated.

At the end of this document we provide you with a table with specific conservation periods.

For what purposes are we going to process your personal data?

– Clients:
We process your personal data in order to (i) manage the service provided; (ii) personalised attention to the services you require; (iii) maintain the contractual and pre-contractual relationship for billing, budgeting and follow-up of the same as well as send information by electronic means that deal with your request; (iv) evaluate your satisfaction through quality surveys of our services; (v) sending communications about commercial information by electronic means that may be of interest, provided there is express authorisation; (vi) we can prepare a commercial profile based on the information you provide us in order to be able to offer you products and services according to your interests. No automated decisions will be made based on that profile.

– User registered on the web:
We process your personal data in order to (i) manage the registration in the user registration area and your access to the private part of the website; (ii) allow the tracking of your shipments through the single reference of your shipment; (iii) keep you informed of the processing and status of the contracted services; (iv) respond to your request for information; (v) associate the browsing data to the registered user to customise the offer of products and / or services that, in our opinion, best suits the user, as well as recommend certain products and / or services; (vi) sending communications about commercial information by electronic means that may be of interest to you

In the registration form you are requested a series of personal data to be provided by the user to carry out the registration. The necessary data is marked with the * symbol.

The username and password generated are personal and non-transferable, being the user responsible for their custody. We do not recommend that you record it somewhere or notify third parties. We remind you that the system has a password reset functionality that can be used in case you need to reset it.

– Suppliers:
We process your personal data for the purpose of (i) billing and (ii) maintain business contact, (iii) as well as send you information electronically about our products or services.

– Web or email contacts:
We process your personal data in order to (i) answer your questions and requests; (ii) manage the requested service or process your order; (iii) send you commercial information by electronic means that may be of interest to you, provided there is express authorisation; (iv) we can prepare a commercial profile based on the information you provide us in order to be able to offer you products and services according to your interests. No automated decisions will be made based on that profile.

– Contacts social networks:
We process your personal data in order to (i) answer your queries and requests, (ii) manage the requested service, answer your request or process your order and (iii) interact with you and create a community of followers.

Job seekers:
We process your personal data in order to (i) count on you in the recruitment selection processes, (ii) call you for job interviews and evaluate your candidacy, (iii) communicate your resume to group companies , collaborating or related with the sole objective of making you participate in your selection processes, provided you have given us your consent.

– Web users:
By browsing our website we collect information about your browser, your device and the data you use on our website as well as any information you provide us when using our website. Anonymised or aggregated, we can register the IP address (identification number of the device’s Internet access, which allows devices, systems and servers to recognise and communicate with each other).

The purpose of the treatment is (i) to obtain a practical knowledge about the way in which users use our website that allows us to improve it; (ii) perform statistical analyses that help us improve our business strategy; (iii) perform web performance analytics and (iv) for technical security and systems diagnosis.

The data we obtain is not related to a specific user and will be stored in our databases.

The aforementioned data, as well as the personal data that you provide us with, are stored by means of cookies that are collected in a pseudonymized format and are subject to the presentation of objections to the processing of these personal data, as detailed in the Policy of Cookies

You can consult the Cookies Policy in the corresponding section.

Your browsing information can be stored through Google Analytics, so we refer to Google’s Privacy Policy, since it collects and processes such information. http://www.google.com/intl/en/policies/privacy/

Similarly, from our website you can provide the utility of Google Maps, which could have access to your location, in the event that you allow it, in order to provide greater specificity about distance and / or roads to our headquarters. In this regard, we refer to the privacy policy used by Google Maps, in order to know the use and treatment of such data http://www.google.com/intl/en/policies/privacy/

In order to offer information or services of interest depending on the location of the User, we will be able to access data related to the geolocation of the User’s device in those cases where the user’s configuration allows it to do so.

The website offers functionality to share content through third-party applications, such as Facebook or Twitter. These applications can collect and process information related to user navigation on different websites. Any personal information that is collected through these applications can be used by third-party users. Their interactions are subject to the privacy policies of the companies that facilitate the applications.

The web hosts blogs, forums, and other social media applications or services in order to facilitate the exchange of knowledge and content. Any personal information provided by the user may be shared with other users of that service, over which we have no control.

What is the legitimacy for the processing of your data?

Clients:
The legal basis for the processing of your data is (i) the execution of a contract and maintenance of the contractual relationship and (ii) your consent that is requested for the submission of offers of products and services through means electronic, without in any case the withdrawal of this consent conditions the execution of the contract.

Based on our (iii) legitimate interest we will process your data in order to ensure our commercial activity; guarantee the satisfaction of our customers; measure the effectiveness of our advertising actions; conduct satisfaction surveys; Investigate fraud or protect our operations.

– User registered on the web:
The legal basis for the processing of your personal data is (i) the execution of a contract between the parties in which you request a series of products and services; (ii) your consent for the referral of offers of products and services through electronic means if you have given us your prior express consent to do so.

– Suppliers:
he legal basis for the processing of your data is (i) the execution of a contract in which the interested party is a party or for the application of pre-contractual measures.

– Web or email contacts:
The legal basis for the processing of your data is (i) the consent of the interested party.

In those cases where to make a request it is necessary to fill in a form and click on the submit button, the realization of the form will necessarily imply that you have been informed and have expressly granted your consent to the content of the clause attached to said form or acceptance of the privacy policy.

All our forms have a checkbox that must be marked to access the services offered.

– Contacts social networks:
The legal basis for the processing of your data is the acceptance of the contractual relationship with the corresponding social network provider manifested when you register in its application and in accordance with its privacy policies, which is external to us.

Jobseekers:
The legal basis for the processing of your data is your unequivocal consent, when you give us your CV and receive and sign the information related to the treatments that we are going to carry out.

– Web users:
The legal basis for the processing of the data is our (i) legitimate interest in knowing the navigation modes of our users to adapt to their interests and improve our relationship with them; as well as (ii) your consent when browsing our website and accepting the terms of use of cookies.

To which recipients will your data be communicated?
Your data will not be transferred to third parties outside the service we provide, except legal obligation. Specifically, they will be communicated to the State Agency of the Tax Administration and to banks and financial entities for the collection of the service provided or product purchased.

Your data may also be communicated to our service providers when necessary for the execution of the contract. In these cases, the data controller is committed by contract to use the data only for the purpose that justifies the treatment and maintain adequate security measures.

What security measures do we apply?
You can rest assured, we have adopted adequate technical and organizational measures to guarantee the confidentiality, integrity and availability in the processing of your personal data, in particular those that prevent loss, misuse, alteration, unauthorized access and theft of data personal

What are your rights when you provide us with your data?
You can exercise your rights of access, rectification, deletion, portability, limitation or opposition to the processing of your data, including the right to withdraw your consent given, as detailed below:

Right of access: You can ask us if we are treating your data and in what way.

Right of rectification: You can ask us to update your personal data if they are incorrect, and delete them if you wish.

Right to limit treatment: In this case they will only be retained by us for the exercise or defense of claims.

Right of opposition: After your request for opposition to the processing, we will stop processing the data in the manner you indicate, unless for compelling legitimate reasons or the exercise or defence of possible claims you have to continue treating.

Right to data portability: In case you want your data to be processed by another company, we will facilitate the portability of your data to the new person in charge.

Right of deletion: You can request that we delete your data when they are no longer necessary for the treatment, withdraw your consent, be an illicit treatment or there is a legal obligation to do so. We will analyse the assumption and apply the law.

If you need more information about what rights you have recognised in the Law and how to exercise them, we recommend you contact the Spanish Data Protection Agency, which is the data protection control authority.

In the event that we have not attended to the exercise of your rights, you can file a claim with the Spanish Agency for Data Protection.

We have forms for the exercise of rights that can be requested to the email mentioned above; You can also use those prepared by the Spanish Agency for Data Protection or those of third parties. These forms must be electronically signed or accompanied by a photocopy of the DNI. If you act through a representative in the same way you must be accompanied by a copy of your ID or electronic signature.

The forms must be submitted in person or sent by postal or electronic mail at the addresses listed in the “Responsible” section.

The maximum period to resolve is one month from the receipt of your request.

How long will we keep your data?
Personal data will be maintained while maintaining the link with us.

At the end of it, the personal data processed in each of the indicated purposes will be maintained during the legally established deadlines. If there is no such legal term until the interested party requests its deletion or revoke the consent granted, or during the period that a judge or court may require them taking into account the statute of limitations for legal actions.

In each treatment or type of data, we provide a specific period, which can be consulted in the following table:

File

Document

Conservation

Clients

Invoices

10 years

Contracts

5 years

Human Resources

Salaries, TC1, TC2, etc.

10 years

Curriculums

Until the end of the selection process and 1 year more with your consent

Contracts.

4 years

Employee record.

Up to 5 years after end of service

Marketing

Databases or web visitors.

Duration of use

Suppliers

Invoices

10 years

Contracts

5 years

Control of access and video vigilance

List of visitors

30 days

Vídeos

30 day block

3 year destruction

Accounts

Accounts books and documents

6 years

Fiscal

Administrative documents, rights and obligations regarding payment of taxes.

10 years

Health and Safety

Employee Medical Records

5 years

Insurance

Insurance policies

6 years (general rule)

2 years (damage)

Purchasing

Register of all deliveries of assets or the performing of services, intercommunity acquisitions, VAT on imports and exports

5 years

LOPD

Handling of personal data

3 years

Personal data of employees stored on networks, computers and communications equipment, used by them, access control and internal management and administration systems.

5 years

CERTIFICATIONS / PARTNERS